Refund policy

Our Commitment to Your Satisfaction

At Cilloya, we pour our heart into crafting products that bring you soft moments and genuine delight. Due to the intimate and hygienic nature of our body care and home fragrance products, we are unable to accept returns.

However, your satisfaction is incredibly important to us.

If there is an issue with your order—such as damage during transit or a discrepancy—please contact us immediately at CustomerSupport@Cilloya.com within 3 days of receiving your order. We'll work with you to find a solution.

Fragrance Preferences:
We understand that fragrance is a deeply personal experience. While we strive to describe our scents as accurately as possible, we cannot offer refunds or exchanges solely based on personal fragrance preference. We encourage exploring our Signature Scent Discovery Set (coming soon!) to find your perfect match.